Resume - Highly Effective Human Resources Professional

Lynne Mandiola

Missouri City, TX 77459 USA

Introduction

A highly effective Human Resources Professional who meets challenges skillfully and creates positive impact. A creative and articulate individual with excellent business skills and the proven ability to partner with Business Unit Executives to impact employee performance and employee retention. An energetic and positive leader with the proven ability to identify and eliminate performance limiters, and lead organizations to achieve outstanding results in challenging business environments.

Key Skills

Recruiting, Staff Planning, Employee Engagement, Strategies, Data Analysis, Performance Management, Global Team Support, Hiring Events, Job Fairs, Strategic Planning, Management Training and Development, New Leader Development, Program Management, Benchmarking, Best Practice, Retention Strategies, Succession Planning, Employee Training, Coaching, Change Management, Employee Relations, Multi-Site HR Management, Startup Operations

Resume

PROFESSIONAL PROFILE

BACKGROUND SUMMARY
Nearly twenty years of Human Resources and Performance Management experience includes:

Recruiting / Staff Planning
Employee Engagement
Strategies
Data Analysis
Performance Management
Global Team Support
Hiring Events / Job Fairs
Strategic Planning
Management Training / Development
New Leader Development
Program Management
Benchmarking / Best Practice
Retention Strategies
Succession Planning
Employee Training / Coaching
Change Management
Employee Relations
Multi-Site HR Management
Startup Operations

EMPLOYMENT HISTORY

Mandiola Consulting, Houston, Texas 2016 - present
Principal Consultant
Provided HR-related services for Houston-based clients, including recruiting, training, and SWOT analysis.

The Dow Chemical Company, Houston, Texas 2014 - 2016
HR Manager
Supported seven groups in the Houston area including, Purchasing, Supply Chain, EH&S, Accounting, among others with a total of 130 staff members. Provided typical HR services as a Business Partner to the Group Leaders, including Performance Management, Employee Relations, Leadership Training and Development, and HR Consultation.

Led cultural change initiatives for the Dow Coatings Group, a global group with 1800 employees. Annual employee survey and leadership effectiveness survey indicated some serious concerns in the areas of Diversity and Inclusion. Reviewed the survey results with the Business Unit Leadership and recommended a virtual “town hall meeting” to discuss issues such as, lack of career advancement and career opportunities, favoritism, and general disengagement. The Town Hall meeting highlighted senior management’s commitment to resolving the issues and elevated their importance to all of the employees in the Business Unit.
Led the annual review and succession planning process for the Houston Dow Center and the Coating Group, totaling 2,000 employees in a forced ranking environment. Worked closely with Senior Leadership and Department Managers to ensure consistent, reliable employee evaluations, and well-thought-out strategic employee development plans.
Led several employee engagement / employee satisfaction programs and events including, Career Development Week, Employee Recognition Week, Safety Awards Events and ”People Teams” to review HR analytics and drive change and progress.

EZCORP, Houston, Texas 2007 - 2014
Regional HR Business Partner
Provided HR field support to 60 store managers across the greater Houston metropolitan area employing more than 300 staff members. Conducted regular site visits to coach the manager on HR compliance issues and conduct hiring events and recruitment activities. Proactively conducted store visits to identify and resolve issues, and to promote and recognize positive performance.

Developed and led a strategic staff planning program for this typically high-turnover environment. Improved the effectiveness of hiring events by holding them more frequently. Training Store Managers on interviewing skills and selection techniques. Used social media to improve applicant quality and turnout. And conducted frequent store training in the regional office.
Improved employee retention rate. Improved hiring and selection effectiveness. Introduced formalized training program through the Harvard Manage mentor Program for all store managers and regional managers employees. Developed and implemented an employee development / succession program to improve employee engagement.

Gloria Wise Boys & Girls Club, Bronx, New York 2001 - 2005
HR Director
Served as the startup HR Director for this community-based (38,000 residents), non-profit organization, with a broad-based program providing services to area youth, senior citizens and nursery school-aged children. Provided HR services to a staff of 75 and dozens of part time and volunteer employees, with an operating budget of $20MM.

Grew the HR function and implemented a professional organizational structure for this rapidly-growing grassroots organization.
Established a coherent recruitment and employee selection program. Worked with the Department Heads and Executives to develop job descriptions, create staffing guidelines, and develop pay / salary structures, and trained hiring managers in interviewing skills.

EDUCATION

Master of Science, Human Resources Management
Mercy College, Dobbs Ferry, New York

Bachelor of Science, Hotel, Restaurant, and Travel Administration
University of Massachusetts, Amherst, Massachusetts

Professional in Human Resources (PHR)

Status

Activated

LM2019

Date Joined